This position will answer incoming support calls and manage service requests in a helpdesk ticketing system. Provide top-level customer service to Heifer staff while providing excellent support and resolution to their technical problems. This individual will be expected to prioritize, troubleshoot, research and resolve service requests in a timely manner.

1. Two (2) years experience helpdesk/IT experience. 
2. Ability to work with sensitive information and maintain confidentiality
3. Ability to understand relevant detail from oral information and explain technical terms and information both orally and in writing.
4. Constant face-to-face, telephone and electronic communication with colleagues.
5. May require constant sitting and moving; working in front of a computer for extended periods of time.
6. High comfort level while appearing in public settings.
7. Ability to pick up and move up to 30lbs.
8. High school diploma or GED.

• Excellent pay!
• Medical, dental and vision insurance available!
• Great schedule and Excellent Employer!