Customer Service
Job ID: 564575
Location: Cold Spring, KY
Category: Office and Administrative
Employment Type: Temp to Hire
Hours: 8:00 am to 5:00 pm
Monday – Friday
Pay Rate: $18.00 to $20.00 depending on experience.
No felonies with 7 years.
Our client is looking for a skilled Customer Service Representative to join their team. They need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s policies and be well trained for accurate assistance to the customer.
Duties and Responsibilities:
- Provide comprehensive customer service in a fast-paced environment
- Respond promptly to customer inquiries, resolve customer complaints, and provide pricing and delivery information when requested
- Answer incoming calls, enter orders, and expedite as needed
- Establish and maintain customer relationships
- Handle individual customer accounts according to their specific needs
- Assist customers with basic technical support
- Review return requests and engage with supervisor on annual stock return requests
- File claims with UPS or Fed Ex for lost or damaged shipments
- Work with Director of Customer & Marketing Experience on special pricing requests
- Be proactive in reaching out to our customers
- Take on special assignments as requested by your supervisor
Experience:
- 2+ years experience in a customer service role
- Experience working with NetSuite preferred, but not required
- Proficiency with Microsoft Office, (Excel, Word, and PowerPoint & CRM Software)
#420
