Service center representative
Job ID: 569064
Location: Little Rock, AR
Category: Office and Administrative
Employment Type: Temp
FUNCTION
Provides top-notch service to International donors, volunteers, and/or internal staff via calls, correspondence, web-chat, email, and/or face-to-face interactions. Main function includes servicing donors by phone, email, web chat and written correspondence.
ESSENTIAL CHARACTER TRAITS:
Service-minded, collaborative, reliable, organized, team player, detail-oriented, agile, works well in a fast-paced environment, responsive, adaptable, skill variety, accountable, perseverance, goal oriented, and creative.
Hours: 8:00am – 5:00pm CT Monday – Friday
Pay: $21.65 per hour
Location: Mostly remote work, with occasional in office hours required. With this requirement, we will need a local candidate.
May be assigned other duties as volumes and needs change.
Minimum Requirements:
- Bachelor’s degree plus two (2) years of call center and customer service experience.
- At least five (5) years’ experience as a customer service representative.
- Intermediate or advanced level ability to both speak and read Spanish preferred.
- Prior call center experience preferred.
- Knowledge of customer service techniques and telephone etiquette.
- Knowledge of the non-profit sector with awareness of the context in which non-profit organizations operate.
- Knowledge of computers as a tool for data entry, spreadsheets, word processing, e-mail, and accessing web information.
- Above average interpersonal, verbal and written communication skills.
- Ability to use all standard office equipment including fax machine, copier, electronic mail and telephone.
- Must be able to work in a fast-paced environment using multiple systems and juggling many tasks within Donations Processing and Service Center.
- Ability to work with and maintain sensitive and confidential donor and internal information.
- Ability to understand difficult verbal and written instructions.
- Ability to work independently and perform multiple tasks with moderate supervision.
- Excellent interpersonal skills with the ability to work cooperatively with a culturally diverse group of people.
- May require constant sitting and working at a computer for extended periods.
Interested? Apply today!
Belflex.com
contact Stafflitterock@belflex.com
Main Line 501-223-8367
Text: 833-931-1727
This job is considered Safety Sensitive in the State of Arkansas.
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