Quality Control / Return Specialist
Job ID: 564029
Location: Cincinnati, OH
Category: Warehouse
Employment Type: Temp to Hire
Quality Control / Return Specialist
$19-$23
Monday-Friday 8:30am-5:30pm
Resume Interview
Key Responsibilities:
- Inspecting Products or Services: Conduct thorough inspections of products or services to ensure they meet quality standards and specifications.
- Testing Procedures: Perform tests and evaluations on samples to verify functionality, durability, and adherence to established criteria.
- Documenting Findings: Record inspection and test results accurately and promptly using designated documentation systems or software.
- Identifying Defects: Identify and document any defects, discrepancies, or non-conformities found during inspections or testing processes.
- Reporting and Communication: Communicate findings to relevant stakeholders, such as production supervisors or quality assurance managers, in a clear and timely manner.
- Assistance with Investigations: Assist in investigating the root causes of quality issues and collaborate with teams to implement corrective actions.
- Maintaining Equipment: Ensure proper functioning and calibration of inspection equipment and tools, and report any issues for maintenance or repair.
- Following Procedures: Adhere to established quality control procedures, guidelines, and safety protocols at all times.
- Processing Return Requests: Receive and review return requests from customers, retailers, or distributors, ensuring that they meet the company's return policy criteria.
- Communication with Customers: Interact with customers via phone, email, or online chat to facilitate the return process, address inquiries, and provide assistance as needed.
- Issuing Return Authorizations: Generate return authorizations and provide customers with instructions for returning items, including packaging guidelines and return shipping labels.
- Inspecting Returned Items: Receive returned items and inspect them for damage, defects, or discrepancies compared to the original purchase.
- Recording Return Data: Record return information accurately in the company's database or inventory management system, including reasons for returns, condition of returned items, and any associated costs.
- Processing Refunds or Exchanges: Initiate refunds or exchanges for eligible returns according to company policies and procedures, ensuring accurate processing of financial transactions.
- Managing Return Inventory: Organize and manage returned inventory, including restocking items that meet quality standards and coordinating disposal or repair of damaged or unsalvageable items.
- Analyzing Return Trends: Monitor and analyze return data to identify trends, root causes of returns, and opportunities for process improvement or product development.
Apply at:
BelFlex Staffing Network
1242 West Kemper Rd. Forest Park, OH 45240
Call us: (513) 939-3444 or text to: (833) 627-0715
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