Field Service Technician
Job ID: 565011
Location: Columbus, Ohio
Category: Maintenance
Employment Type: Direct Hire
7am-5pm Monday – Friday $23+ DOE
Qualified candidates will be able to maintain, troubleshoot, and repair equipment, and deliver solutions that create a cleaner, safer world. Technicians work in the service shop as well as customers’ facilities and provide top notch quality customer service and communication to minimize costs and ensure satisfaction. Technicians must maintain the proper tools, parts, and supplies in their service vehicles in order to have the necessary tools on hand to accurately diagnose and solve customer’s equipment issues. In addition to being able to repair equipment, technicians are expected to be able to communicate the equipment’s operating instructions to customers
The essential functions include, but are not limited to the following:
- Troubleshoot and repair mechanical, electrical, and hydraulic systems on Tennant, Clarke, and similar competitive products
- Maintain records of all service activities and business reporting documentation by using customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements
- Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers
- Properly communicate customer preventative maintenance schedules and future service needs
- Estimate machine repair requirements and prepare necessary data in order to provide an accurate repair quote to the client
Skills
- Must pass a company-initiated pre-employment background check, drug screen, and Department of MotorVehicles driving record review and physical
- Demonstrated ability to work independently with minimal supervision
- Safely use hand and power shop tools, equipment, and diagnostic devices
- Basic understanding and knowledge of how to use a personal computer, including MS word, email, and parts look up procedures
- Understand and manage expenses within the service operation
- Good verbal communication skills, customer-centric attitude, and approach
- Basic estimating and inventory management skills
- High school diploma or equivalent; vocational school coursework a plus
- Troubleshooting, diagnosing and repairing mobile equipment
- Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine
- Demonstrated experience working in direct contact with customers on service-related activities
Physical Demands & Work Environment:
- Must be COVID-19 vaccinated
- Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds; may occasionally be required to lift items weighing up to 100 pounds (assistance should be provided for items weighing over 60pounds)
- Position requires sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling or squatting on a daily basis, up to 30% of the day
- Driving van to and from customer sites daily
