Customer Support Specialist
Job ID: 569690
Location: Monroe , OH
Category: Manufacturing and General
Employment Type: Direct Hire
Full Time
Direct Hire
Salary Range $58K- $62K
BelFlex is partnered with a company in Monroe, Ohio who is seeking a Customer Support Specialist.
Monday through Friday from 8a-5p EST.
You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. You will be reporting directly to the Regional Service Delivery Manager.
They offer the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need.
Come join our growing industry and build your career with us!
KEY RESPONSIBILITIES:
- Processing purchase orders and leases, across full product and service range.
- Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
- Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
- Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
- Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
- Completing trainings to ensure skills are in line with the job role requirements.
- In office presence of three to four days a week
- High School Diploma, BS/BA degree preferred.
- 5 years of customer service experience preferably in a leasing/technical company.
- Excellent communicator verbal and written in English.
- Proficient IT skills for system management and Office 365 based applications. Experience in using Zendesk and Sage X3 is a plus.
- Excellent Time-Management Skills – Ability to consistently reprioritize workload as needed while meeting deadlines.
- Strong prioritization skills.
- Organizational skills: able to balance multiple priorities.
- Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
- Strong team player.
- Strong interpersonal skills.
- Must possess analytical thinking and reasoning skills.
- Must be thorough and exercise attention to detail.
- Must be able to set and maintain schedules.
We foster an exciting, collaborative, and inclusive work environment that promotes personal and professional growth. We encourage feedback, foster trust, and support a culture of inclusion where everyone’s voice matters. Be Part of a Growing Industry by joining a forward-thinking team in the rapidly expanding temperature-controlled shipping sector. Here’s what we offer to our employees:
- Competitive and Comprehensive Health Benefit Package
- Paid Time OFF (PTO) starting at 25 days plus Paid Holidays
- Employee Assistance Program
- Travel Assistance Program
- Financial Wellness Program
- Tuition Reimbursement
- Paid Parental Leave
- Referral Bonus Program
- Gym Membership Reimbursement
- Training & Development Opportunities
- International Exposure: Gain experience working with a team spread across 21 countries
- Career Growth Opportunities
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