Customer Service

Job ID: 564575
Location: Cold Spring, KY
Category: Office and Administrative 
Employment Type: Temp to Hire

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Customer Service Position located in Cold Springs, KY!

Hours: 8:00 am to 5:00 pm
Monday – Friday

Pay Rate: $18.00 to $20.00 depending on experience. 

No felonies with 7 years. 

Our client is looking for a skilled Customer Service Representative to join their team. They need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s policies and be well trained for accurate assistance to the customer.

Duties and Responsibilities:
  • Provide comprehensive customer service in a fast-paced environment
  • Respond promptly to customer inquiries, resolve customer complaints, and provide pricing and delivery information when requested
  • Answer incoming calls, enter orders, and expedite as needed
  • Establish and maintain customer relationships
  • Handle individual customer accounts according to their specific needs
  • Assist customers with basic technical support
  • Review return requests and engage with supervisor on annual stock return requests
  • File claims with UPS or Fed Ex for lost or damaged shipments
  • Work with Director of Customer & Marketing Experience on special pricing requests
  • Be proactive in reaching out to our customers
  • Take on special assignments as requested by your supervisor

  • 2+ years experience in a customer service role
  • Experience working with NetSuite preferred, but not required
  • Proficiency with Microsoft Office, (Excel, Word, and PowerPoint & CRM Software)