Customer Care Representative

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Utilize Microsoft Outlook for efficient communication and scheduling.
• Prepare and edit documents using Microsoft Word.
• Manage and analyze data in Microsoft Excel to support customer service operations.
• Maintain a positive and empathetic attitude toward customers at all times.
• Collaborate with team members to achieve common goals and improve customer satisfaction.
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced environment.
• Accept and apply constructive criticism to enhance personal and professional development.