Case Manager
Job ID: 567094
Location: Sanford, NC
Category: Office and Administrative
Employment Type: Direct Hire
This is a Direct Hire position!!
The Housing Case Manager will work closely with clients, assisting them in navigating housing programs, accessing resources, and maintaining stable living situations. This is an impactful role for someone passionate about making a difference in the lives of those facing housing insecurity.
Schedule
Monday – Friday
8 hour shift
Pay $21.63-$23.08
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Mileage reimbursement
Paid time off
Retirement plan
Vision insurance
Case Managers will maintain a caseload of approximately 25 households and provide person-centered, trauma-informed services. This position must be filled by an individual who has a passion for social justice work, is a team player, and is committed to working alongside people as they transition out of homelessness into permanent and stable housing.
Responsibilities:
- Must possess strong time management skills to effectively manage a caseload of at least 25 households at different stages of the housing process, while prioritizing clients’ well-being, safety, and housing stability. Provide person-centered, goal-focused support to each client, helping them develop and maintain housing stability plans.
- Assist clients in obtaining vital documents (e.g., birth certificates, IDs) and facilitate the move-in process.
- Coordinate with the Housing Collaborative and community partners to ensure efficient housing search, lease-up, and move-in.
- Must maintain weekly phone and in-person contact with clients, providing support for any housing stability needs they require assistance with. Support clients in maintaining housing stability through services like tenancy problem-solving, skill-building, public benefits, employment, money management, and access to medical/mental health/substance use services.
- Complete annual re-certifications, update client files, and ensure compliance.
- Must be meticulously detail-oriented and ensure case notes are recorded promptly and accurately, while keeping client records up to date in both organizational and HMIS databases. Attend case management meetings, trainings and participate in Coordinated Entry case conferencing as required.
- Must possess a professional attitude at all times and be able to effectively communicate with clients, coworkers, and external agencies, building professional relationships to support client needs.
- Collaborate with team members, clients, landlords, and service providers to address housing risks and ensure stability.
- Bachelor’s degree in social work, psychology, sociology, counseling, or related social service/science or healthcare related disciplines and one year of experience providing case management services; or
- AAS in Human Services Technology with a concentration in Addiction and Recovery Studies or Certification and/or licensure in a relevant discipline (e.g., Certified Addictions Counselor) may substitute for educational requirements; or
- A high school diploma or equivalent, plus four or more years of experience working with vulnerable and marginalized populations.
Requirements & Essential Use of the Following Tools:
- A proficient knowledge of how to operate a desktop computer, scanner, printer, and copier.
- A strong preference is given to candidates with Salesforce and HMIS experience. In the absence of previous experience, a candidate must be a quick learner and be able to become proficient in required programs.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of proper tools and approaches for empowering clients is a MUST (e.g., motivational interviewing, knowledge of trauma informed care, active listening, collaborative goal setting, providing resources, utilizing self-assessment tools, fostering self-advocacy, celebrating small wins, delegating tasks, offering feedback and recognition, all while creating a supportive environment where clients feel heard and valued, allowing them to take ownership of their decisions and actions.
- The ideal candidate must have strong critical thinking skills, with the ability to anticipate challenges and provide effective solutions for clients. They should be self-motivated, proactive, and capable of working independently without supervision. Additionally, the candidate will be committed to maintaining the integrity of the program and consistently delivering high-quality work.
- A valid driver’s license and car insurance and willingness to travel in the community.
- Ability to pass background checks.
- Agencies that participate in HMIS are required to review and submit PIT and HIC data. Candidate should have working knowledge of Point-In-Time Count plan, outcomes, objectives, and timeline and be prepared to provide support if needed.
- This position can be demanding, requiring strong time management, organizational skills, and the ability to juggle multiple tasks while maintaining a professional and composed demeanor. The ideal candidate should be self-motivated, emotionally mature, and self-aware, with the ability to follow through on tasks and consistently meet deadlines without needing constant reminders.
Education:
Bachelor’s (Preferred)
Experience:
homeless case management: 2-3 years (Required)
Willingness to travel:
50% (Preferred)
Work Location: Agency office, home office and in the field.
