BelFlex Staffing Network in Norwood, Ohio is currently seeking a Customer Service Representative for a Temp – Hire position located in Silverton, Ohio.
Hours: 7a – 3:30p Monday – Friday
They are a growing manufacturer of bulk and packaged wine, beer, spirits and consumer beverages. Operated in this space for over 100 years and focuses on the broadening of its portfolio of wines and juices as well as aiding in the growth of start-up and craft companies operating in similar industries. They service customers in all 50 states as well as countries in Asia, Europe, and South America. It is the oldest and largest winery in Ohio and is dedicated to expanding the breadth and depth of its portfolio, the success of its downstream clients, and the personal and professional growth of its team members.
Mission of Role:
The customer service representative is the face and voice of the company to our clients as well as our customers. The customer service representative has to have an understanding of the services and products offered by the company as well as being able to quickly understand the needs of the client at hand to be successful in this position. We need a team player, be self-motivated, have strong communication skills, good critical thinking skills, and have a positive and pleasant demeanor.
Major Duties and Responsibilities:
- Field and forward incoming calls as needed.
- Enter and process customer orders.
- Enter and process sales order invoices.
- Transact all invoices through workflow system.
- Receive and set up new customers with customer pricing in ERP.
- Field or route customer complaints.
- Run Global demand reports
- Some AR functions.
- Assist in customer or project development as needed.
- High School Diploma (Equivalent) Required.
- A degree in Business Administration/related field or equivalent work experience preferred.
- Proficiency using Office365 especially Excel.
- Knowledge of Epicor accounting system (helpful but not required)
- Organizational skills
- Exceptional customer service skills
- Ability to meet deadlines.
- Exceptional computer skills
At BelFlex Staffing Network, we work harder and smarter to help our employees thrive, customers succeed and communities to grow. It is our passion and we call it SUCCEEDING TOGETHER!
Call us NOW 513-241-8367 or start the application process at www.belflex.com
Come meet the BelFlex team and let us help you start a new career! (4411 Montgomery Rd, Norwood Ohio 45212)